Customer Service Reporting
4.
1 Mansfield, MA Mansfield, MA Full-time Full-time $53,000 - $55,000 a year $53,000 - $55,000 a year 14 days ago 14 days ago 14 days ago POSITION
Summary:
As the Reporting Specialist you are a partner to the Sales Support, Customer Service, and Sales Teams in the generation and analysis of sales and performance reports.
You can produce work with little direct supervision, taking calculated risks to help grow the business and deliver World Class Service.
Understanding that your daily responsibilities can shift based on business and Consultant and/or Organizer needs and strategies.
You create and foster strong relationships within the Sales Support Team and other Teams at Princess House.
Essential Functions:
The incumbent may be required to perform all, or a combination of the following essential functions as determined by business necessity:
Generate and format regular reports to support internal department needs and other departments as needed and/or requested.
Create and/or maintain documentation for reporting procedures, including data sources, methodologies, and report generation schedules.
Optimize reporting processes by identifying inefficiencies and implementing solutions to streamline data collection, analysis, and distribution.
Stay current with the latest technologies available to support reporting needs and proactively equip yourself to utilize tools available to you.
Coordinate successful texting campaigns from start to finish ensuring accuracy of content and distribution.
Support launch of new field facing technology systems and features, including but not limited to, learning how to use new technology, being able to support user testing and troubleshooting, supporting assist channels for Customer Service Team.
Support Customer Satisfaction and company-wide strategies as needed and/or requested.
Support Customer Service activities, including but not limited to, supporting CS Training for call center and/or monitoring social media accounts for major system outages during certain weekends.
Core responsibilities may shift, sometimes very quickly, as we determine the most valuable touch points with the Field.
Manage your time effectively to ensure all tasks and activities are performed on schedule by tracking work performed on different available platforms and documents, including but not limited to Asana, Outlook, and the Microsoft Office Suite.
Continuously seek personal and professional development personally and through company provided avenues, including but not limited to online courses, involvement in different task forces, collaborations across different departments and/or projects.
NON-
Essential Functions:
In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions.
Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
SPECIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LEVEL OF SUPERVISION RECEIVED:
Performs duties under direction where definite objectives are established, plans and arranges a significant portion of own work, referring only unusual cases to Sales Support Supervisor, Team Leaders, Regional Sales Managers or others.
EDUCATION, TRAINING and/or
Experience:
Must possess a High School diploma or equivalent.
A Bachelor's degree in Business Administration (or currently matriculating student) is strongly preferred.
A minimum of two (2) years' experience in a reporting support role is preferred.
Must possess strong listening and verbal communication skills.
TECHNICAL SKILLS, CERTIFICATES, and/or LICENSES:
Experience with word processing and spreadsheet software is required.
Intermediate level in Microsoft Office Package.
Experience with Asana, or other major project management tool, is strongly preferred.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to interpret and summarize a variety of reports, documentation, and communications.
LANGUAGE SKILLS:
Proficiency in English language is required, additional proficiency in Spanish language preferred.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
ENVIRONMENTAL FACTORS and/or PHYSICAL DEMANDS:
This is a hybrid position with occasional travel needed into the home office in Mansfield MA.
As such, an ideal workspace is needed to ensure comfort and privacy for sensitive information, individual will use a computer keyboard, monitor, mouse and headset throughout the day.
SUPERVISORY RESPONSIBILITY (If Applicable):
This position has no direct supervisory responsibilities.
Job Type:
Full-time Pay:
$53,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance On-the-job training Paid time off Tuition reimbursement Vision insurance Experience level:
2 years Work setting:
Hybrid work People with a criminal record are encouraged to apply Application Question(s):
What systems have you used to generate reports? Work Location:
Hybrid remote in Mansfield, MA 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance On-the-job training Paid time off Tuition reimbursement Vision insurance 2 years Hybrid work What systems have you used to generate reports?.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Mansfield, MA Mansfield, MA Full-time Full-time $53,000 - $55,000 a year $53,000 - $55,000 a year 14 days ago 14 days ago 14 days ago POSITION
Summary:
As the Reporting Specialist you are a partner to the Sales Support, Customer Service, and Sales Teams in the generation and analysis of sales and performance reports.
You can produce work with little direct supervision, taking calculated risks to help grow the business and deliver World Class Service.
Understanding that your daily responsibilities can shift based on business and Consultant and/or Organizer needs and strategies.
You create and foster strong relationships within the Sales Support Team and other Teams at Princess House.
Essential Functions:
The incumbent may be required to perform all, or a combination of the following essential functions as determined by business necessity:
Generate and format regular reports to support internal department needs and other departments as needed and/or requested.
Create and/or maintain documentation for reporting procedures, including data sources, methodologies, and report generation schedules.
Optimize reporting processes by identifying inefficiencies and implementing solutions to streamline data collection, analysis, and distribution.
Stay current with the latest technologies available to support reporting needs and proactively equip yourself to utilize tools available to you.
Coordinate successful texting campaigns from start to finish ensuring accuracy of content and distribution.
Support launch of new field facing technology systems and features, including but not limited to, learning how to use new technology, being able to support user testing and troubleshooting, supporting assist channels for Customer Service Team.
Support Customer Satisfaction and company-wide strategies as needed and/or requested.
Support Customer Service activities, including but not limited to, supporting CS Training for call center and/or monitoring social media accounts for major system outages during certain weekends.
Core responsibilities may shift, sometimes very quickly, as we determine the most valuable touch points with the Field.
Manage your time effectively to ensure all tasks and activities are performed on schedule by tracking work performed on different available platforms and documents, including but not limited to Asana, Outlook, and the Microsoft Office Suite.
Continuously seek personal and professional development personally and through company provided avenues, including but not limited to online courses, involvement in different task forces, collaborations across different departments and/or projects.
NON-
Essential Functions:
In addition to the essential functions listed above, the incumbent may be required to perform other non-essential functions.
Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
SPECIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LEVEL OF SUPERVISION RECEIVED:
Performs duties under direction where definite objectives are established, plans and arranges a significant portion of own work, referring only unusual cases to Sales Support Supervisor, Team Leaders, Regional Sales Managers or others.
EDUCATION, TRAINING and/or
Experience:
Must possess a High School diploma or equivalent.
A Bachelor's degree in Business Administration (or currently matriculating student) is strongly preferred.
A minimum of two (2) years' experience in a reporting support role is preferred.
Must possess strong listening and verbal communication skills.
TECHNICAL SKILLS, CERTIFICATES, and/or LICENSES:
Experience with word processing and spreadsheet software is required.
Intermediate level in Microsoft Office Package.
Experience with Asana, or other major project management tool, is strongly preferred.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to interpret and summarize a variety of reports, documentation, and communications.
LANGUAGE SKILLS:
Proficiency in English language is required, additional proficiency in Spanish language preferred.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
ENVIRONMENTAL FACTORS and/or PHYSICAL DEMANDS:
This is a hybrid position with occasional travel needed into the home office in Mansfield MA.
As such, an ideal workspace is needed to ensure comfort and privacy for sensitive information, individual will use a computer keyboard, monitor, mouse and headset throughout the day.
SUPERVISORY RESPONSIBILITY (If Applicable):
This position has no direct supervisory responsibilities.
Job Type:
Full-time Pay:
$53,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance On-the-job training Paid time off Tuition reimbursement Vision insurance Experience level:
2 years Work setting:
Hybrid work People with a criminal record are encouraged to apply Application Question(s):
What systems have you used to generate reports? Work Location:
Hybrid remote in Mansfield, MA 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance On-the-job training Paid time off Tuition reimbursement Vision insurance 2 years Hybrid work What systems have you used to generate reports?.
Estimated Salary: $20 to $28 per hour based on qualifications.
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