Customer Service Representative
Plumbing & HVAC Company Plumbing & HVAC Company Mansfield, MA Mansfield, MA Full-time Full-time From $20 an hour From $20 an hour
Responsibilities:
Coordinate office activities and operations in order to secure efficiency and compliance Answer all phone calls and manage correspondence (e-mail, letters, packages etc.
) Utilize computers (Word, Excel, Service Titan system) to create and update records / databases, generate reports, extract data, and coordinate/ schedule with team members Communicate with customers on value services and membership plans we offer Help customers with scheduling, billing and service questions Communicate with technicians to ensure all paperwork and process is complete after every service call Apply for project permits, inspections, and certificates of completion upon request File for Mass Save rebates and register installed equipment Requirements:
Excellent written / verbal communication, customer service, and problem-solving skills Ability to multitask while prioritizing, organizing, and managing time efficiently to meet deadlines Experience in a fast-paced/administrative office environment Ability to work independently or as part of a team General knowledge of Plumbing / HVAC industry trends and regulations is preferred but not required Must be able to handle multi-phone line system Minimum of 2 years of experience in an office setting Key Additional Responsibilities You will need to learn the call script in order to convey professionalism and authenticity when interacting with the customer base Maintain and update our customer database with thorough and accurate information Maintain communication with field technicians and office manager Job Type:
Full-time Pay:
From $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Coordinate office activities and operations in order to secure efficiency and compliance Answer all phone calls and manage correspondence (e-mail, letters, packages etc.
) Utilize computers (Word, Excel, Service Titan system) to create and update records / databases, generate reports, extract data, and coordinate/ schedule with team members Communicate with customers on value services and membership plans we offer Help customers with scheduling, billing and service questions Communicate with technicians to ensure all paperwork and process is complete after every service call Apply for project permits, inspections, and certificates of completion upon request File for Mass Save rebates and register installed equipment Requirements:
Excellent written / verbal communication, customer service, and problem-solving skills Ability to multitask while prioritizing, organizing, and managing time efficiently to meet deadlines Experience in a fast-paced/administrative office environment Ability to work independently or as part of a team General knowledge of Plumbing / HVAC industry trends and regulations is preferred but not required Must be able to handle multi-phone line system Minimum of 2 years of experience in an office setting Key Additional Responsibilities You will need to learn the call script in order to convey professionalism and authenticity when interacting with the customer base Maintain and update our customer database with thorough and accurate information Maintain communication with field technicians and office manager Job Type:
Full-time Pay:
From $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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