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Principal Training & Education Specialist

Principal Training & Education Specialist
Careers that Change Lives
The Principal Training & Education Specialist takes the lead in the development and implementation of the learning program for the Customer Care Team under the America's. This role is responsible for building, testing and maintaining the training environment, developing and maintaining training materials, and leading all aspects of the new hire as well as refresher training; to ensure all members of the Customer Care Team is credentialed to be working within Medtronic's Enterprise Resource Planning system. Strong partnership and collaboration with the Customer Care Quality team to ensure that training processes and materials meet regulatory and corporate policies.
The Minimally Invasive Therapies Group strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions. We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.
Come for a job, stay for a career.
A Day in the Life
Trains new and existing team members, in captive and/or outsourced locations, on system functionality and workflow, completes prep work for all training sessions, including coordinating logistics, timing and scheduling of classes, and the production of course materials.
Collaborate with business partners to obtain new product updates/product specific requirements to develop/incorporate into established learning programs
Perform and lead the need analysis, design, development, implementation, evaluation, and maintenance of blended learning programs
Work with the Customer Care Management and Quality Teams to ensure that appropriate training deliverables meet regulatory and corporate policies along with departmental SLA's and KPI's.
Obtain and maintain working knowledge of Medtronic's ERP, Verint, and Avaya systems
Partner with business to obtain
Demonstrate the ability to effectively work on multiple projects as required
Ability to present to an audience with diverse backgrounds
Perform all requirements with a high level of quality and effectiveness
Active participation in all Customer Care initiatives (Calibration, Survey results & Continuous Improvement)
Performs other duties as assigned
Must Have: Minimum Requirements
Education Requirement:
Bachelor's degree in related field or equivalent training experience
Years of Experience:
7+ years' experience facilitating, training and mentoring
Knowledge & Skills:
English fluency for reading, writing and speaking
Excellent written and verbal communication skills
Knowledge of an ERP system preferred
High degree of initiative
Significant Organization and Presentation skills
Ability to effectively manage and prioritize multiple projects
Deal with ambiguity
Change Management
Strong Interpersonal skills
Strong Customer Focus
Drive for Results
Flexibility and adaptability to global time zones and the ability to travel internationally >20%
Nice to Have:
(Canada) Excellent English and French
Strong computer navigation skills, ability to work in multiple applications simultaneously
Analytical and problem solving skills for customer challenges, project work, and systems/process improvements; ability to utilize KPIs and data to manage daily operations
Positive and professional demeanor
Ability to problem solve and make sound decisions via critical thinking
Strong ability to work in a matrix environment and in cross-functional teams
Strong ability to resolve conflict constructively
Knowledge of Medtronic products, distribution, and logistics in a highly regulated industry
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees

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