Customer Advocacy Specialist

Adecco is currently assisting a local client in their search to fill an exciting Customer Advocacy Specialist role in Mansfield, MA! Apply now if you meet the qualifications listed below!

Duration:12 months (possible to be extended or become perm)

Hours:8:30 to 5:00 pm

  • Customer Advocacy - Clinicalis responsible for managing the clinical related customer experiences for our products and services (customer complaint management), and maintaining regulatory compliance with regards to product complaints for Patient Recovery products manufactured or distributed by the client.
    Processes complaints daily through the client complaint handling systems
    Demonstrates product knowledge supported by clinical experience and or product training
    Follows written regulatory procedures to determine the significance of each received complaint and accurately documents customer feedback.
    Interacts and successfully works with the customer to define and clarify reported issues.
    Bachelors degree preferred
    Minimum of 3 years experience; 5+ is preferred
    Compliant handling experience and / or customer service experience preferred
    Proficient in Excel and Microsoft Office including Outlook
    Analyzing information received from customers to make complaint determination
    Assessing whether or not a customer complaint is reportable to the FDA
    Completing necessary follow-ups and gathering all necessary information to thoroughly assess the product issue. This includes interacting with the customer, distributor, sales rep, marketing, manufacturing site, and various departments within Cardinal Health.
    Applies basic concepts, principles, and technical capabilities to perform routine tasks
    Follows established procedures to resolve readily identifiable technical problems
    Works under direct supervision and receives detailed instructions
    Develops competence by performing structured work assignments
    Meets daily complaint handling processing goals based on department needs

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